At 8mplay, we believe gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, policies, and support channels available to every player on our platform so that you can stay in control of your gaming experience at all times.
8mplay operates with a genuine duty of care toward every player on the platform. We understand that for the vast majority of people, betting on cricket or enjoying a slot game is a leisure activity — entertaining, social, and enjoyed in moderation. Our responsible gaming programme is built to protect that experience.
We invest in proactive monitoring, player-controlled limits, and professional support channels so that if gambling ever stops being fun, there is always a clear, judgment-free path to getting help. Every 8mplay account comes equipped with a full suite of responsible gaming tools — available free of charge, instantly activated, and handled in complete confidence.
Whether you want to set a deposit cap before your next BPL betting session, take a short break from the platform, or permanently close your account, 8mplay gives you the controls. No friction, no judgment — just straightforward support from a team available 24/7, including all Bangladesh national holidays.
All of the following tools are available to every registered player. Access them at any time through your account settings panel or by contacting our 24/7 support team via live chat.
Set a maximum daily, weekly, or monthly deposit amount in BDT to keep your spending within a budget you are comfortable with. Once a deposit limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the new higher limit is applied — decreases take effect instantly. Contact support or use your account settings to configure your preferred limit at any time.
Define the maximum amount you are willing to lose over a set period — daily, weekly, or monthly. Once your loss limit is reached, your account will be restricted from placing further bets until the period resets. This tool is particularly useful for players who want a hard financial safety net in place before a major cricket tournament like the BPL or T20 World Cup season.
Set a maximum session duration to control how long you spend on the platform in a single sitting. When your session time limit is reached, you will receive an on-screen alert and be automatically logged out. You can set limits from as little as 30 minutes up to several hours. This is one of the most effective tools for preventing extended, unplanned gambling sessions.
Enable periodic pop-up notifications during your gaming session that display how long you have been playing, your net win/loss for the session, and a prompt asking whether you wish to continue. Reality checks interrupt automatic play patterns and encourage you to pause and make a conscious decision about continuing. Available at 30-minute, 1-hour, and 2-hour intervals.
If you feel you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account will be suspended for betting and casino activity. You can still access your account to view transaction history or request a withdrawal of your remaining balance. Time-outs cannot be lifted early — this is by design to give the cool-off period genuine effect.
Self-exclusion is a formal, longer-term suspension of your 8mplay account. You can request self-exclusion for a minimum period of 6 months, up to 5 years, or permanently. During self-exclusion, all access to betting and casino products is blocked and you will be removed from all marketing communications. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen exclusion period. To request self-exclusion, contact our support team directly via live chat.
Problem gambling develops gradually and is often difficult to recognise from the inside. The following warning signs are widely recognised indicators that gambling may be moving from entertainment to harmful behaviour. If you identify with three or more of these signs, we strongly encourage you to reach out to the 8mplay support team or use our self-exclusion tool immediately.
These signs apply equally whether you gamble on cricket matches, play slots, or participate in live casino games. The type of gambling is less important than the pattern of behaviour around it.
If you are in financial crisis due to gambling, please contact our support team immediately. We can help you activate an emergency account suspension while you seek further assistance.
Placing larger bets than usual in an attempt to recover money lost in previous sessions. This pattern often accelerates financial harm rather than reversing it.
Using money set aside for rent, household expenses, bKash or Nagad savings, food, or bills to fund gambling activity. Gambling should only ever be funded from discretionary leisure spending.
Feeling the need to conceal gambling from family members, friends, or colleagues, or being dishonest about the amount of time or money spent on the platform.
Finding it difficult to walk away from a gambling session even when you had planned to stop, or repeatedly failing to reduce how often or how much you gamble despite intending to.
Using gambling as a way to cope with stress, anxiety, loneliness, boredom, or other difficult emotions — rather than as a form of entertainment engaged with on its own merits.
Missing work, family commitments, religious obligations, or social events because of time spent gambling, or because of the preoccupation with planning the next gambling session.
Answer the following questions honestly. There are no right or wrong answers — this is a private tool to help you reflect. If you answer "yes" to several of these questions, please consider using one of the responsible gaming tools available on your 8mplay account or speaking with our support team.
What to do next: If you answered "yes" to two or more of these questions, we recommend activating a deposit limit or time-out period on your account immediately, and reaching out to the 8mplay support team via 24/7 live chat. Our team will help you find the right responsible gaming setting without judgment or pressure.
Reaching out is simple and confidential. Follow these steps to activate any responsible gaming tool or to speak with a member of our dedicated player welfare team.
Access your account via the 8mplay Login page. If you are in crisis and cannot access your account, proceed directly to Step 3 — our live chat team can locate and suspend your account without login credentials.
Inside your account dashboard, locate the Responsible Gaming section. Here you can instantly set deposit limits, activate a time-out, configure session timers, or enable reality check reminders. Changes to restrictive limits apply immediately.
For self-exclusion requests, emergency account suspensions, or if you simply want to talk to someone, open the live chat widget on the 8mplay platform. Our player welfare team is available every hour of every day, including Eid, Durga Puja, and all Bangladesh national holidays.
You can also send a responsible gaming request by email to [email protected] — include "Responsible Gaming Request" in the subject line. Our team will respond within 15 minutes during all hours and will process your request the same day.
If you feel you need support beyond what 8mplay can provide, we encourage you to speak with a trusted family member, a mental health professional, or a community support network in your area. Your wellbeing is more important than any platform activity, and taking that step is a sign of strength — not weakness.
8mplay is an adult entertainment platform. Registering an account or placing a bet on 8mplay is strictly prohibited for any person under the age of 18 years. This is not simply a policy preference — it is a hard platform rule enforced through mandatory identity verification.
All players are required to complete identity verification (KYC) before their first withdrawal, and in many cases before certain deposit thresholds are reached. KYC requires submission of a valid National ID (NID), passport, or other government-issued identification document. Any account found to belong to a person under 18 will be immediately and permanently closed, and any balance will be withheld pending review.
If you are a parent or guardian and believe a person under 18 in your household has created an 8mplay account, please contact us immediately at [email protected]. We will investigate and act without delay. We also recommend using parental control software on shared devices to block access to gambling websites.
If gambling is causing you distress — whether financial, emotional, or personal — please reach out to our player welfare team immediately. Our 24/7 live chat is the fastest route to activating a self-exclusion or account suspension. If you would rather explore the platform responsibly, visit our FAQ or browse our game categories at your own pace.
18+ only. Gambling involves financial risk. Please play responsibly. Our Responsible Gaming Policy and Terms & Conditions apply to all account activity.